Additionally, he found issues with a game freezing leading to losses. The player from Australia noted that the casino hadn’t paid out his winnings due jest to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us.
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- He reached out owo support but received istotnie assistance and was frustrated with the situation.
- After communicating with the Complaints Team, he had been advised to wait for 14 days for the funds owo be processed.
Player’s Deposit Is Delayed
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Player’s Withdrawal Is Obstructed And Account Mishandled
The complaint was rejected because the player didn’t respond to our messages and questions. The player from Sweden has requested a withdrawal prior to submitting this complaint. The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before owo verify her proof of age, as she did not have a license. Despite our team’s efforts to communicate with the casino and resolve the issue, the casino had failed owo cooperate. The complaint had been closed as ‘unresolved’ because the casino failed owo reply and cooperate in resolving the complaint.
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The player has deposited money into her account, but the funds seem owo be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved. The player from Alberta was unable owo withdraw funds due jest to a lock placed on their account żeby casino management. Despite being KYC verified and reaching out jest to customer support, he received istotnie help or resolution, which led owo frustration and plans jest to boycott the casino. The Complaints Team was unable owo investigate further as the player did not respond owo requests for additional information, resulting in the rejection of the complaint. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled.
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