The player stopped responding owo our questions and comments, therefore, we rejected the complaint. The player from Australia noted that the casino hadn’t paid out his winnings due jest to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to players crypto bonuses latest reject the complaint. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal.
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The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play. In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
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